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Warranty

Warranty

Returns

  • Liquids: As our products contain food grade ingredients, we do not allow returns at this time.  Please keep in mind that taste is subjective!  While we hope to please your taste buds, we cannot guarantee their satisfaction.
  • Hardware: Under Australian consumer law in the event of a warranty issue you are responsible for the return postage of the product to us. If the warranty issue is valid (not caused by fault of the consumer) we will gladly send you a replacement item and cover the shipping costs- if no fault is found with the item the return postage will be at the customer’s expense.
    • Coils / Clearomisers / Atomisers – With a DOA policy of 36 hours on atomiser coils, we do not offer a standard warranty on these items as they are considered consumables (designed to be used and thrown away after a certain amount of time)- please keep in mind that coils must have adequate e-liquid in the wicking material before firing to ensure the coil doesn’t “burn out”.
    • Batteries – while batteries could also be considered a “consumable”, in the case of an item dead on arrival (DOA) we will happily replace a faulty battery within two weeks from the purchase date (14 days)


Privacy

In rare instances, we may email you to inform you of important and/or critical issues related to our products.  These may include promotional offers and sales.  We value and respect your privacy, and will never release or sell your information to third parties.


Disclaimer

These products are intended for those 18 years of age or older. While there is no current Australian legislation prohibiting the sale of Vapourisers/Electronic Cigarettes to minors as these products contain no nicotine, we cannot condone the use of these products by minors and will cancel and refund any order we discover processed by someone under the age of 18.